months to the end of September

over the six months to the end of September, during which it was fined by Ofcom for incorrectly billing customers and suffered a high level of complaints.Telecoms firm TalkTalk lost 70,000 broadband customers .
TalkTalk chief executive Dido Harding claimed today (15 November) that the company was providing a better customer experience, as demonstrated by a reduction in calls to call centres and an increase in customer queries being resolved first time.
The loss of customers helped send TalkTalk's revenue for the six months to 30 September down 4.8% year on year to ￡844m.
However, average revenue per user (ARPU) was unchanged at ￡24.70 and the company became more profitable after convincing 159,000 customers to move to its own network.